Determinants of Adoption of Technology-based Payment Systems among University Students

Abstract

Background: The rapid development of digital payment systems in Indonesia has transformed the way transactions are conducted, with Quick Response (QR) payment emerging as a popular method. QR payment systems leverage the convenience of smartphones to enable cashless transactions, allowing users to make payments by scanning QR codes through mobile applications. This technology aligns with Indonesia's push toward becoming a cashless society, driven by the increasing penetration of smartphones, the proliferation of fintech solutions, and the government's commitment to advancing financial inclusion.
Objective: This study aimed to explore consumer behaviour in digital transformation and financial inclusion among university students.
Methodology: The study made use of a descriptive survey research design to achieve its aim. A structured questionnaire was the instrument for data collection. The sample consisted of 100 university students. The data for the study were analysed quantitatively, and the results were presented in tables and figures for visual illustration.   
Results: The study's results show that facilitating conditions, ease of use, and risk perception have a significant effect on the behavioural intention to use QR in payments. Not all respondents have the same conditions when making payments through technology-based systems, which also affects their behavioural intention to continue using cashless payments, influenced by the circumstances and conditions under which they make payments.
Conclusion: We conclude that facilitating conditions, ease of use, and risk perception are influential factors in determining behavioural intention towards payments through QR systems.  
Unique Contribution: This research contributes to the understanding of the factors such as perceived ease of use, facilitating conditions, and risk perception on university students' behavioural intention to use QR payment systems, while also highlighting the challenges faced in adopting this technology in Indonesia.
Key Recommendation: To enhance QR payment adoption among university students in Indonesia, it is recommended that digital literacy be improved through targeted education, user interfaces be streamlined for a better experience, security features be strengthened to alleviate risk perceptions, accessibility be ensured for all students, and collaborations be fostered with fintech companies for tailored solutions.